Support
Help with your account
Questions about plans, payments, domains and your sites.
Mon to Fri, 9am to 6pm (Brasília)<br>E-mail answered within 1 business day
- WhatsApp · Phone line(19) 4864-1406
- E-mailsupport@neexxus.com
Help
Fast answers.
Fast answers.
Real people when you need them.
Find your answer in seconds or talk to the team behind Neexxus. Support, sales and reports each have their own door.
Ways to reach us
Sales
Plans, agencies and partnerships
Talk about the right plan, an agency setup or working together.
Mon to Fri, 9am to 6pm (Brasília)
- Phone line(11) 4864-1406
- E-mailcomercial@neexxus.com
Reports
Report a site
Abusive or illegal content on a site made on Neexxus. We review it and tell the owner the reason.
- E-mailabuse@neexxus.com
Contact
Send us a message.
Write it once and it reaches the right team. No account needed.
- You writeTell us what you need, in your language.
- We read itSales and agency messages go to the sales team. The rest goes to support.
- You get a replyBy e-mail, at the address you give us. Just answer that e-mail to keep talking.
Requests about your personal data: privacidade@neexxus.com, answered within 15 days.
Answers
Questions people ask.
Pick a topic or search. Each answer comes from our terms and plans.
Not here? Talk to us
Plans and payment
Is it free to start?
Yes. You create and edit for free. Without a paid plan the site stays on a preview locked by password. A plan puts it live for everyone.
How do I pay?
Payments go through Recebbe, our payments partner. Monthly plans are paid by Pix or card and renew until you cancel. Yearly plans are paid once, at the value of 10 months, by Pix, boleto or card. We never receive or keep your card data.
See the plansCan I cancel? How?
Yes, in the panel under Plan, in up to two clicks. The site stays live until the end of the period you paid for, then goes back to the locked preview. Nothing is deleted.
Can I get my money back?
On your first purchase of a plan you can give up within 7 days and get back what you paid. Ask when you cancel or write to support@neexxus.com.
What if a payment is late?
We warn you by e-mail. The site stays live for 3 days after the charge date. After that it goes back to the locked preview. Nothing is deleted: pay again and it comes back.
Your site
Can I use my own domain?
Yes. Your own domain is part of the Site plan. To start, every site gets a free address ending in .neexxus.site, with HTTPS included.
Can I publish a site made elsewhere?
Yes, on the hosting plans. You send a .zip file or link a GitHub or GitLab repository. Carbon hosts finished sites (HTML, Vite, Astro, Nuxt generate).
See hostingCan I bring in pages I already have?
Yes. You can import pages with the Chrome extension, and also from Figma, WordPress and spreadsheets. Each import asks you to confirm that the content is yours or that you have permission to use it.
Can I use my AI assistant?
Yes. Connect Claude, ChatGPT, Cursor or another assistant that supports MCP. You choose which sites it can reach. By default it cannot publish: that is a permission you switch on.
See how it worksData and account
Who owns what I create?
You do. What you create, upload or import stays yours. We only keep and show it to run Neexxus, for example to publish your site.
How do I delete my account?
In the panel or in the app. Deleted sites can be recovered for 30 days and are then removed for good, except what the law requires us to keep.
How to delete your accountWho sees the data my site collects?
You do. For the contacts and orders your site collects, you are the controller and Neexxus only processes the data to run your site.
Privacy policyHow do agencies work with clients?
Agency plans give you a panel with your brand. Each client signs in with the role you give: Admin, Editor or Client. A Client sees and comments, and only edits the texts and images you mark as editable.
See agenciesHow do I report a site?
Write to abuse@neexxus.com. We review it and may suspend the site, and we tell the owner the reason.
Still stuck?
Did not find it?Talk to us.
Tell us what you need and the right team answers by e-mail.